1. Introduction
Welcome to Lupusmart! These Terms & Conditions govern your access to and use of our website, products, and services. By browsing our website, registering an account, or placing an order, you agree to comply with these terms.
Lupusmart is an Indian e-commerce platform dedicated to offering quality products, including organic groceries, food products, natural essentials, books, and other lifestyle items. We aim to provide a transparent, reliable, and customer-friendly shopping experience.
2. General Conditions
- Customers must provide accurate and verifiable information while placing orders.
- Any misuse, fraudulent activity, or unauthorized access to our website and infrastructure is strictly prohibited.
- Product availability, pricing, and promotional offers may change without prior notice.
- We reserve the right to refuse or cancel orders for legitimate reasons, including suspected fraud, stock unavailability, or incorrect pricing.
- Any payment received for an order cancelled by Lupusmart will be refunded promptly through an appropriate payment method.
3. Products & Quality Assurance
At Lupusmart, customer satisfaction and product quality are paramount. We make reasonable efforts to ensure that product descriptions, images, prices, and information displayed on our website are accurate.
Please note:
- Actual product packaging may differ slightly from displayed images.
- Product availability depends on existing stock levels.
- Customers should carefully review ingredients, allergen information, expiry dates, and usage instructions prior to consumption or use.
- Organic or other certifications apply only to products specifically designated and identified as certified.
4. Pricing & Payment Policy
All product prices are displayed in Indian Rupees (INR). We aim to maintain fully transparent pricing without hidden charges.
- Applicable taxes and delivery charges will be clearly displayed during checkout.
- Customers must complete payment using authorized and available payment gateways or methods.
- Promotional discounts are subject to their respective campaign conditions.
- In case of an unsuccessful transaction where money has been deducted, customers can reach our support team immediately for swift assistance.
5. Shipping & Delivery Policy
Lupusmart strives to deliver orders safely, securely, and efficiently to your doorstep.
- Delivery availability depends on pin code coverage and service partner availability.
- Estimated delivery times may vary due to weather, transport conditions, public holidays, or unforeseen logistical delays.
- Customers are responsible for providing complete and accurate shipping addresses and contact numbers.
- Delivery charges, where applicable, will always be displayed before final order confirmation.
6. Temporary No Return Policy
Lupusmart is currently operating with limited logistical and operational capacity. Therefore, we are temporarily unable to offer a general return facility for change-of-mind purchases. We are actively working toward introducing a seamless return service as our capacity expands.
Damaged, Defective, Expired or Incorrect Items
If you receive a damaged, defective, expired, or incorrect product, please contact our support team, preferably within 24 hours of delivery.
Customers are encouraged to share clear photographs and relevant order details so our team can resolve the issue swiftly.
Eligible complaints will be addressed through an appropriate remedy, including replacement or refund as required under applicable Indian consumer protection laws. This temporary policy does not limit your statutory rights.
7. Order Cancellation & Refunds
- Customers may request order cancellation by contacting our customer support team prior to shipment dispatch.
- If Lupusmart cancels an order due to stock unavailability, payment verification issues, or operational constraints, any collected funds will be promptly refunded.
- Approved refunds will be initiated through the original payment method or an agreed-upon alternative. Crediting times depend on your bank or payment provider.
- Refund requests relating to defective, damaged, incorrect, or undelivered goods will be resolved in accordance with applicable consumer laws.
8. Offers, Discounts & Coupons
Lupusmart periodically rolls out promotional offers, discount coupons, free gifts, and seasonal shopping campaigns.
Our promotional coupon LUPUSMART1 provides eligible customers with a 10% discount, subject to checkout offer conditions.
- Offers are valid strictly during their announced promotional validity period.
- Certain categories or individual items may be excluded from specific promotions.
- Multiple coupons cannot be combined on a single order unless explicitly stated.
- Lupusmart reserves the right to modify or discontinue promotional campaigns in compliance with applicable law.
- Promotional benefits cannot be exchanged for cash.
9. Customer Account & Security
When registering an account on Lupusmart, you are responsible for maintaining the confidentiality of your credentials and account access.
- Provide accurate and complete registration details.
- Maintain adequate password security and confidentiality.
- Promptly notify Lupusmart of any suspected unauthorized access or compromise.
- Avoid using another individual's account without express permission.
- We reserve the right to suspend accounts engaged in fraudulent activity, abuse, or terms violation.
10. Privacy & Data Protection
We respect your privacy. Personal information gathered during registration, ordering, and customer support is processed strictly in accordance with our Privacy Policy and applicable Indian data protection laws.
Your data is utilized solely for lawful business purposes including order fulfillment, payment processing, delivery coordination, and dedicated support.
11. Intellectual Property Rights
All Lupusmart branding, trade names, graphics, logos, website layout, copywriting, and proprietary assets are protected under Indian and international intellectual property laws.
Unauthorized copying, reproduction, or redistribution of proprietary material without prior written consent is strictly prohibited. Third-party brand logos and product imagery remain the property of their respective owners.
12. Limitation of Liability
Lupusmart makes reasonable efforts to maintain reliable website availability and accurate information. However, occasional system maintenance, technical issues, network interruptions, or events beyond our reasonable control may affect website accessibility.
To the extent permitted by law, Lupusmart shall not be liable for indirect or consequential losses resulting from circumstances beyond its reasonable control. Nothing in these terms limits rights or remedies that cannot legally be excluded under Indian consumer laws.
13. Changes to Terms & Conditions
Lupusmart may periodically update these Terms & Conditions to reflect business updates, operational enhancements, or statutory requirements. Revised terms will be posted directly on this page with an updated effective date.
Modifications will not retrospectively revoke rights acquired by customers under applicable law.
14. Governing Law & Dispute Resolution
These Terms & Conditions are governed by and construed in accordance with the laws of India.
We encourage customers to first reach out to our customer care team to resolve any concern amicably. Any formal dispute will fall under the jurisdiction of competent courts and consumer dispute redressal forums in India.
15. Contact Information & Support
Our Commitment
At Lupusmart, we believe trust is built through transparency, quality, and responsible service. As a growing Indian e-commerce platform, we are continuously improving your shopping experience.
"पहले खाओ फिर बताओ!"